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Contact Support

On the Support page, AtScale admins can generate and download support bundles and initiate the process of opening a ticket with AtScale Support. You can access this page by clicking Support in the sidebar:

The Support option in the sidebar.

Note

The Support page is only accessible by users with certain roles. For more information, see Identity Broker Default Roles.

From here, you can do the following:

  • Generate and download support bundles containing the current day's logs.
  • Download and manage historical support bundles.
  • Initiate the process of opening a ticket with AtScale Support.
  • Access the Customer Support Portal.

The Support page, showing areas for generating and downloading support bundles, opening tickets, and accessing the Customer Support Portal.

Additional information​